Deepthi James – Director & Salesforce Strategist

With over 13 years of extensive experience in IT consulting and Salesforce solutions, Deepthi James is a visionary leader and a driving force behind Crescens Consulting Ltd. As a multiple Salesforce-certified professional, she brings a wealth of knowledge in Salesforce administration, development, business analysis, and implementation consulting. Her deep expertise spans across Salesforce Sales Cloud, Experience Cloud, automation using Flows, Apex programming, Lightning App Builder, data analysis, and security setup.

Deepthi’s strong analytical and problem-solving skills make her an asset in requirement gathering, business process optimization, and user adoption strategies. She has successfully led numerous Salesforce greenfield implementations, system migrations, and org health checks for clients across various industries. Her proficiency in creating scalable solutions, delivering engaging demos, and mentoring teams has significantly contributed to client success.

She has a proven track record of driving digital transformation, user adoption, and process efficiency in Salesforce implementations. Her dedication to mentoring professionals and ensuring best practices makes her a trusted advisor in the Salesforce community.

At Crescens Consulting Ltd, Deepthi leads with innovation and excellence, ensuring that clients maximize their Salesforce investment with tailored, future-ready solutions.